Client Retention
/ˈklaɪənt rɪˈtɛnʃən/
Definitions
- (n.) The practice or strategy of maintaining ongoing business relationships with clients to secure their continued use of services or products, often relevant in legal, professional, or business contexts.
The law firm's client retention rate improved significantly after implementing personalized communication strategies.
Forms
- client retention
- client retentions
Related terms
See also
Commentary
In legal practice, client retention is crucial for sustaining business continuity and may involve specific ethical and contractual obligations to the client.
This glossary is for general informational and educational purposes only. Definitions are jurisdiction-agnostic but reflect terminology and concepts primarily drawn from English and American legal traditions. Nothing herein constitutes legal advice or creates a lawyer-client relationship. Users should consult qualified counsel for advice on specific matters or jurisdictions.