Service Level Agreement
/ˈsɜːrvɪs ˈlɛvəl əˈgriːmənt/
Definitions
- (n.) A contract between a service provider and a client that specifies performance standards and obligations.
The service level agreement ensures the provider responds to issues within 24 hours.
Forms
- service level agreements
Related terms
See also
Commentary
SLAs often include measurable metrics and remedies for noncompliance, making precise drafting critical to avoid disputes.
This glossary is for general informational and educational purposes only. Definitions are jurisdiction-agnostic but reflect terminology and concepts primarily drawn from English and American legal traditions. Nothing herein constitutes legal advice or creates a lawyer-client relationship. Users should consult qualified counsel for advice on specific matters or jurisdictions.