Client Relationship Management
/ˈklaɪənt rɪˈleɪʃənʃɪp ˈmænɪdʒmənt/
Definitions
- (n.) The systematic approach of managing a law firm's interactions with current and prospective clients, focusing on improving client satisfaction and legal service delivery.
Effective client relationship management is essential for maintaining trust and securing repeat legal business.
Forms
- client relationship management
Related terms
See also
Commentary
In legal practice, client relationship management often integrates ethical considerations and confidentiality obligations distinct from generic business CRM systems.
This glossary is for general informational and educational purposes only. Definitions are jurisdiction-agnostic but reflect terminology and concepts primarily drawn from English and American legal traditions. Nothing herein constitutes legal advice or creates a lawyer-client relationship. Users should consult qualified counsel for advice on specific matters or jurisdictions.